We've updated our legal documents. By continuing to use Septilink, you accept the updated Terms. septilink.com/legal

Limited Warranty and Returns

Effective August 14, 2026

Capitalized terms used but not defined in this Limited Warranty and Returns policy (this "Limited Warranty") have the meanings given to them in the Septilink Terms and Conditions at septilink.com/legal/terms (the "Terms").

This Limited Warranty is effective August 14, 2026 and applies to Products sold or activated on or after that date. Products sold before that date remain covered by the Limited Warranty in effect at the time of their sale.

Warranty

Except as set forth below, Septilink warrants to the purchaser ("you" or "your") of the Product — whether you purchased the Product from Septilink or from a Dealer — that the Product will be free from defects in materials and workmanship for a period of one (1) year from the date the Product is activated in Septilink’s systems (the "Activation Date"), provided that this period will in no event extend beyond eighteen (18) months from the date the Product was sold or shipped by Septilink (the "General Product Warranty Period"). If you purchase a refurbished Product from the Septilink Refurbished Shop, Septilink warrants that the refurbished Product will be free from defects in materials and workmanship for a period of ninety (90) days from the Activation Date, provided that this period will in no event extend beyond eighteen (18) months from the date the refurbished Product was sold or shipped by Septilink (the "Refurbished Product Warranty Period," and together with the General Product Warranty Period, the "Warranty Period").

The Warranty Period runs from the Activation Date recorded in Septilink’s systems. If a Product is never activated, coverage nonetheless ends at the applicable outside date measured from the date of sale or shipment stated above. This ensures the Warranty Period is bounded whether or not the Product is activated.

Within sixty (60) days of a valid warranty claim, Septilink will, at its sole option, either (a) replace the defective Product or component, or (b) accept the return of the Product and refund the amount paid for the Product to the original payment method, for Products determined solely by Septilink to be covered by this Limited Warranty. This Limited Warranty is not transferable and applies only to you as the purchaser.

Replacements may be made with new or refurbished Products or components at Septilink’s sole discretion. Except for refurbished Product replacements, any replacement Product you receive will be covered by this Limited Warranty for the remainder of the applicable Warranty Period on the replaced Product. Any replacement Product you receive for a refurbished Product will be covered for ninety (90) days from the date of replacement.

Disclaimer

NO OTHER WARRANTY IS GIVEN BY SEPTILINK, and no representation, warranty, or affirmation of any employee, contractor, agent, Dealer, distributor, or any other person actually or purporting to represent Septilink, by word or action, will constitute a warranty or expand or change the express warranty given in this Limited Warranty. SEPTILINK EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER ARISING BY LAW, CUSTOM, CONDUCT, USAGE, OR TRADE. This Limited Warranty covers the Product (hardware) only. The monitoring Services are provided as described in, and subject to the disclaimers of, the Terms; nothing in this Limited Warranty warrants the Services or their availability.

The repair, replacement, or refund remedies described in this Limited Warranty are your sole and exclusive remedies for any defect in the Product. To the maximum extent permitted by law, Septilink is not liable for any indirect, incidental, special, or consequential damages arising from or relating to the Product, and Septilink’s total liability is limited as set out in the Terms.

What This Limited Warranty Does Not Cover

This Limited Warranty does not cover:

  • Claims submitted after the expiration of the applicable Warranty Period;

  • Claims submitted without valid proof of purchase;

  • Claims submitted from any country where Septilink does not ship Products;

  • Products purchased from any party other than Septilink or a Dealer;

  • Products provided by Septilink or its designee for pre-production, promotional, or testing purposes without charge;

  • Products on which repairs have been attempted by an unauthorized person;

  • Products damaged due to accident, misuse, abuse, negligence, exposure to the elements, or subjected to unusual physical, thermal, mechanical, vibrational, or electrical stress, or other use not in accordance with the Owner’s Manual or other instructions provided by Septilink;

  • Products that have been modified from original in any way.

How to Initiate a Warranty Claim

To make a warranty claim, contact Septilink within the Warranty Period through our support page at septilink.com/contact or by emailing support@septilink.com. You will be asked to provide the model number of the Product, a description of the issue, and the IMEI/ESN of the Link device if it is included in the claim.

Septilink determines the Warranty Period from the Activation Date recorded in its systems, identified by the Link device’s IMEI/ESN, together with the date of sale or shipment. You are not required to produce a separate sales receipt where Septilink can verify the Activation Date and sale or shipment date from its records; Septilink may request proof of purchase (such as an order number, sales invoice, or dated sales receipt) if its records are incomplete or to confirm eligibility.

Septilink may require you to return the Product to process your warranty claim. If a return is required, Septilink will provide a Return Merchandise Authorization (RMA). It is your responsibility to follow all provided instructions and pay all related shipping charges. If, as reasonably determined by Septilink, a Product that is not eligible for a warranty claim is shipped to Septilink, Septilink will not be responsible for returning the Product and has no obligations with respect to such returned Products.

Contact

Septilink Inc., Attn: Septilink Legal, 809 NE 2nd St, Kerens, TX 75144

Email: support@septilink.com | Legal: legal@septilink.com

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