This Privacy Statement explains how Septilink Inc. (“Septilink”, “we” or “us”) processes information about you, including relating to information we collect when you use our products and services, when you contact our customer service team, engage with us on social media, and when you otherwise interact with us.

When we refer to our “Services” in this statement, we mean our websites (including septilink.com, portal.septilink.com), apps and other online services. When we mention “Products,” we mean Septilink-branded hardware Products, including our SL-3, SL-4, SL-5, SL-6, and SL-7.

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the statement and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

• Collection of Information
• Use of Information
• Targeted Advertising and Analytics
• Disclosures of Information
• Your Privacy Rights and Choices
• Data Retention
• Transfer of Information to the U.S. and Other Countries
• Contact Us

COLLECTION OF INFORMATION

The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account, fill out a form, submit or post content through any interactive features of our Services, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, volunteer as a product tester, request customer support, or otherwise communicate with us. The types of information that we collect include your:

• name
• email address
• postal address
• phone number
• username
• photographs (such as for your profile picture)
• social media profile information
• any other information you choose to provide

If you make a purchase, we work with a third-party payment processor to collect and process your payment information. 

Some of the information we collect is considered “sensitive” under some laws. For more information and to exercise your related choices, see the Your Privacy Rights and Choices section below.

Telematics We Collect on Specific Products 

Septilink sells some products that use, record and provide telematic data. This data is primarily used for warranty and service purposes. The customer should be made aware of the use of telematics at the point of sale, if purchased from a Septilink dealer.

Automatically Collected Information and Information We Generate

When you use our Services, we automatically collect or generate certain information about you as follows:

• When your Device is connected to our Services, our Services will collect various Device Log and Sensor Information: Device event data, such as when the Device is used, whether it is turned on or off, electrical current draw, air pressure, GPS location of the device, or other sensor data.
• Activity and Usage Information: When you use our websites and mobile apps, we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our websites.
• Transactional Information: When you make a purchase, return or warranty claim, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and SDKs to collect information about your interactions with the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Additionally, when you interact with our Services, we and our online data partners or vendors may use cookies, pixels, ad beacons and similar technologies to associate these activities with information they or others have about you (including your email address).  We (or service providers on our behalf) may send marketing and other communications to these email addresses. To opt out of email marketing, email support@septilink.com. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the Your Privacy Rights and Choices section below.

Information We Collect from Other Sources

We may obtain information about you from other sources. For example, we may collect information from publicly available sources, from third-party platforms through which you interact with us, and other third parties in connection with your purchase of or feedback regarding any of our Products or Services via those third parties. This information includes information about your purchase of a Device, information from reviews you post, your username and profile picture for those third-party services, and demographic information.

USE OF INFORMATION

We use the information we collect to provide, maintain, and improve our Products and Services. We may also use the information we collect to:

• Process and fulfill your purchases;
• Personalize your experience with us;
• Develop new Products and Services;
• Improve our Products and Services, including by using information to improve or develop new algorithms, models, and/or machine learning technologies; 
• Send you technical notices, updates, security alerts, and support and other transactional or relationship messages;
• Communicate with you about Products, Services, and events offered by Septilink and others, and provide news and information we think will be of interest to you (see the Your Privacy Rights and Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Products and Services;
• Comply with our legal and financial obligations;
• Detect, investigate and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Septilink and others;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Create de-identified, anonymized, or aggregated information; and
• Carry out any other purpose described to you at the time the information was collected.

DISCLOSURE OF INFORMATION

In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the information about you described above in the following ways:

• With vendors, service providers, and contractors that need this information to provide services to us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising;
• If you provide a product review or otherwise post content on our Services, the public/other users of our Services will be able to see this information.
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
• If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Septilink or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• Between and among Septilink and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and;
• With your consent or at your direction. For example, if you choose to integrate our Products or Services with third-party services (such as voice assistants), then those services will collect certain types of data depending on the nature of the service. Please review their privacy policies for details on the information they will receive and how they process this information.

We may disclose aggregated or de-identified information that cannot reasonably be used to identify you. Septilink processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

We do not lease, rent, or sell Facial Data or data that could be considered biometric information under applicable laws. 

YOUR PRIVACY RIGHTS AND CHOICES

Account Information

You may update and correct certain account information at any time by logging into your account on the Services. If you wish to deactivate your account, please email support@septilink.com, but note that we may retain certain information as required by law or for our legitimate business purposes.

Opting Out of Targeted Advertising, Sharing, and Sales

As described in the Targeted Advertising and Analytics section above, we process personal information to understand and improve your experience with our Services and to serve you advertisements on non-Septilink properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under the law that applies to you.

Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. You can do so by following the prompts on our website.

Consent, Objection, and Related Rights

Depending on where you reside, you may have the right to object to certain processing, withdraw your consent where we process your information on that basis, and the right to request we restrict certain processing. To exercise any of these rights, please email us at support@septilink.com.

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Location Information

When you first launch our mobile app, you will be asked to consent to the app’s collection of precise location information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by emailing support@septilink.com. If you do so, our mobile apps, or certain features, may no longer function properly. You may also stop our collection of this information by deleting our app from your mobile device.

Cookies

Septilink uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our website, Services, and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Promotional Emails

You may opt out of receiving promotional emails from Septilink by following the instructions in those emails or by contacting us at support@septilink.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Text Messages

If you want to opt out of text messages sent to your mobile device, including promotional or non-promotional text messages, you can reply “STOP” or “UNSUBSCRIBE” to any message you receive.

Mobile Push Notifications/Alerts

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

DATA RETENTION

Account Information

We store personal data associated with your account for as long as your account remains active. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy. 

TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

Septilink is based in the United States and we process and store information in the U.S. and other countries. Therefore, we and those that perform work for us may transfer your information to, or store or access it in the United States or jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

CONTACT US

Septilink Inc.
PO Box 883,
Prosper TX, 75078

legal@septilink.com